Terms & Conditions

Terms and Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your use of the Lunarto website (the "Website") and the services ("Services") and products ("Goods") offered thereon.

 

2. General Information & Terms of Business

2.1. Provider Information

  • Company: Redpill d.o.o.
  • Address: Hrusevo 189, Dobrova 1356, Slovenia
  • Registration Number: 8796076000
  • Contact Email: info@lunarto.com

    2.2. Acceptance of Terms 

    By using the Website, Goods or Services, you agree to comply with these Terms and all applicable laws. If you do not agree, please refrain from using them.

     

    3. User Requirements

    • To use our services, you need to be at least 18 years old (or the legal age in your jurisdiction)
    • You must be able to form a legal agreement to use our services
    • By using our website, you agree to follow all applicable laws and regulations.

      4. Our Products and Services

      4.1. Product Compliance

      Our Lunarto® SoyNatura Pillow ("Goods") are designed and manufactured to comply with all applicable EU regulations for household goods. We strive to provide accurate product information on the website, but reserve the right to adjust descriptions, specifications, pricing, and availability without prior notice.

      4.2. Child Goods

      Our products are not toys and are not intended for children. Please supervise minors when using the Goods purchased on our website.

      4.3. The technical specifications:

      Name

      Lunarto® SoyNatura Pillow

      ID

      0739988358208

      Size

      60x40cm (+/- 4cm)

      Filling Composition

      80% Polyester, 20% SoyBean Fibre

      Cover Composition

      100% Jacquard Polyester

      Packaging

      Vacuum packed, carton box

      Packaging Total Size

      45x17x19cm

      Packaging Gross Weight

      1.4kg

      Maintenance

       

      4.4. Additional Information:

      • The Lunarto product is not a medical device and cannot diagnose, treat, cure, or prevent any medical conditions.  It is not intended to replace professional medical advice or treatment.  If you have any medical conditions (incl. pre-existing ones), consult your doctor before using the product.
      • The Lunarto product, claims or marketing materials have not been reviewed by the FDA (US Food and Drug Administration).
      • We recommend following the provided product instructions carefully.

         

        5. Order Confirmation & Sales Contract

        You'll receive a confirmation email after placing your order, summarizing your purchase (products, quantities, prices, and estimated delivery).

        The sales agreement is formed when you receive an invoice and order completion notification via email or SMS. This confirms your purchase.

        These terms are part of your purchase agreement. We (the provider) store copies of invoices and other related documents following our internal policies. This is for legal and audit purposes and is not accessible to buyers.

        Buyers are responsible for keeping their invoices and other purchase documents for their records.

        Product details, including prices, taxes, and delivery information, are confirmed at the time of your final order confirmation.

        We strive to meet the estimated delivery time frame. However, if there's any delay, we'll promptly notify you.

         

        6. Making Changes to Your Order

        We aim to fulfil your order promptly. We understand that changes might be necessary, and we'll do our best to accommodate them if contacted as soon as possible after placing your order. Please contact us immediately: info@lunarto.com if you need to modify your order.

         

        7. Pricing Policy

        The price of the product, the amount of VAT, and the shipping and handling costs are displayed in the shopping cart before the order is completed. The customer will also be informed of all details of the online order to the email address provided in the shopping cart when entering their data. 

        7.1. VAT 

        Prices listed on the Website are inclusive of VAT unless otherwise stated. 

        7.2. Discounts and Price Reductions

        We reserve the right to offer discounts and promotions at our own discretion.

        7.3. Pricing Errors

        We strive to provide accurate pricing. However, in rare cases, errors may occur. If this happens, we'll contact you as soon as possible to offer the option to confirm your order at the correct price or cancel it. If the customer cannot be contacted within a reasonable time using the contact information provided during the ordering process, the company will consider the order cancelled and will notify the customer by email.

         

        8. Shipping Policy

        Orders are typically processed within 1-3 business days and delivered within 4-14 business days, excluding unforeseen circumstances like natural phenomena. 

        We will notify you if delays occur and explore alternative options if possible. 

        Shipping costs and estimated delivery times will be displayed at checkout. You are responsible for any import duties or taxes applicable in your country.

         

        9. Payment Terms

        We accept various secure payment methods, as shown on our website. You will be prompted to complete your payment securely at the time of order placement. We reserve the right to verify and approve all payments before processing your order.

         

        10. Order Cancellation & Return Policy

        10.1. Order Cancellation 

        You have the right to cancel your order until it has shipped from our warehouse. To request a cancellation, please contact our customer service team at info@lunarto.com.

        10.2. Returns

        You can initiate a return within 100 days of receiving your order.

        To submit a return request:

        Click the profile icon in the store's navigation, or click here

        1. Log in to your account:

        1.1. In the Email field, enter your email address, and then click Continue.

        1.2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.

        1.3. Go back to the online store, and then enter a six-digit verification code.

        1. Click the order that you want to submit the return for.
        2. If your order has more than one item, then select the items that you want to return.
        3. Select a return reason and add a note for the store.
        4. 5. Click Request return.

        Once your return request is approved, you will receive an email with shipping instructions. After the product is returned, you receive a refund.

        Please note:

        • Only returns submitted through Return Request form and delivered to the specified return address will be accepted.
        • The purchase price will be refunded within 14 days after the returned product is received at our facility.
        • Refunds will be issued using the same payment method used for the original purchase, unless you explicitly request a different method by contacting us at info@lunarto.com.
        • We reserve the right to withhold payment until the returned goods are received.

        For further inquiries:

        For more detailed information regarding the product return process, please contact our customer service team at info@lunarto.com.

         

        11. Product Guarantee & Warranty

        11.1. Warranty

        We warrant that the goods will be delivered in accordance with the terms of your purchase agreement. We are liable for any non-conformity of the goods with this warranty in accordance with the Consumer Protection Act.

        11.2. Consumer Rights

        As a consumer, you have the right to exercise the mandatory warranty for product defects within two years of receiving the goods. To claim under this warranty, you must notify us of the non-conformity within two months of discovering the defect.

        11.3. How to Make a Warranty Claim

        1. Fill out the form: Visit the warranty claim form: Return Form.
        2. Provide additional information (if requested):
        • Photos of the defective product.
        • Your order ID and purchase receipt or payment confirmation.
        • A brief description of the defect.

        11.4. Disclaimer

        This warranty does not cover:

          • Defects caused by misuse: This includes damage resulting from improper use, handling, storage, or maintenance that goes beyond the pillow's intended purpose and design. Examples include:
            • Rips, tears, or cuts: These are likely caused by excessive force, sharp objects, or improper handling.
            • Stains or discoloration: These can be caused by improper cleaning, use of harsh chemicals, or contact with bodily fluids (sweat, saliva).
            • Lumpiness or loss of shape: This may occur due to improper washing or drying methods, or exceeding the product's weight capacity.
            • Other misuse defects
          • Normal wear and tear: This refers to the gradual deterioration of the pillow's comfort and support over time due to everyday use. This may include:
            • Flattening: Pillows naturally lose some loft over time, especially with frequent use.
            • Slight yellowing: This can occur due to exposure to light and sweat.

                Please note:

                • To maintain the warranty, follow the recommended washing instructions on the product label.
                • This disclaimer does not limit your rights under applicable consumer protection laws.

                  12. Personal Data Collection & Contacting

                  12.1. Data Collection

                  We collect personal data during the registration and order process. This data is used to:

                  • Fulfill your orders: Process and manage your purchases.
                  • Provide customer service: Assist you with inquiries and address any issues related to your orders.
                  • Send promotional offers (with your consent): Share information about our products, services, and special offers (you can opt-in or out of receiving these messages).

                    For more details on how we handle your personal information, please refer to our Privacy Policy.

                    12.2. Data Protection Measures

                    We take the protection of your personal information seriously. We implement reasonable precautions and follow industry best practices to safeguard your data from:

                    • Loss: Accidental deletion or permanent data loss.
                    • Misuse: Unauthorised use of your data for personal gain or malicious purposes.
                    • Unauthorised access: Accessing your data without your consent.
                    • Disclosure: Sharing your data with unauthorised third parties.
                    • Alteration: Tampering with or modifying your data.
                    • Destruction: Intentional or accidental destruction of your data.

                      We comply with all applicable data protection laws and regulations. To learn more about our specific practices regarding data usage and processing, please review our Privacy Policy.

                      12.3. Contacting You

                      We may contact you regarding your orders through various channels:

                      • Phone: For urgent matters, missing information, or delivery updates.
                      • Email: For order confirmations, changes in delivery times, or difficulties processing your requests.
                      • Text message (if applicable): Reminders to complete an unsuccessful order due to payment processing errors.

                        12.4. Marketing Messages (Opt-In)

                        By subscribing on our website or explicitly providing your consent, you may receive:

                        • Promotional materials: Information about our products, services, and special offers.
                        • Educational content: Articles, guides, and other resources relevant to our products.

                          You can always opt-out of receiving these messages by following the unsubscribe instructions included in each communication.

                           

                          13. Disclaimer

                          13.1. Website

                          Links to Third-Party Websites: This website may contain links to other websites operated by third parties. We are not responsible for the information, products, software, or services provided on or through these websites. You access third-party websites at your own risk.

                          Website Availability: We may temporarily interrupt access to the website for various reasons, including:

                          • Maintenance and upgrades
                          • Technical problems
                          • Force majeure (unforeseeable circumstances)
                          • Other unforeseen events

                            While we strive to minimise disruptions, we are not liable for any damages or costs incurred by you due to website downtime.

                            Content Accuracy: We don't guarantee the absolute accuracy, completeness, or correctness of the content published on the website. We also assume no responsibility for reliance on published content leading to any damages.

                            Technical Errors and Order Cancellation: In case of technical errors, we reserve the right to cancel affected orders. We are not liable for compensation for any potential damage resulting from such cancellations. We will promptly notify you of any order cancellations and advise on the next steps.

                            User Responsibility:

                            • You are responsible for ensuring adequate protection of your hardware and software (using antivirus software, etc.) before accessing and using the website.
                            • You must maintain the security and confidentiality of your login information (email address, password). We are not liable for any damages arising from unauthorised disclosure or use of your login data.

                              Limitations of Online Technologies: By using the website, you acknowledge and accept the inherent limitations of online technologies, including:

                              • Server response times to queries and requests
                              • Hosting issues
                              • Technical improvements
                              • Risk of service interruptions
                              • Data transmission risks

                                13.2. Testimonials and Reviews

                                Protecting Customer Privacy: We respect the privacy of our customers. Therefore, any testimonials and/or reviews displayed on the website may use fictitious names and associated images.

                                Obtaining Consent: While we know the identities of the reviewers, we will never display their real names or images unless they explicitly agree to have their information published.

                                13.3. Disclaimer of Warranties and Liability

                                No Guarantees: Lunarto makes no express or implied promises (warranties) regarding the accuracy, completeness, or reliability of the information on the website or the services offered.

                                Limited Liability: Lunarto will not be held responsible for any claims, losses, or damages arising from your use of the website, goods or services.

                                13.4. Color Accuracy Disclaimer

                                Image Representation: We strive to display the colors and images of all materials on the website as accurately as possible. However, we cannot guarantee:

                                • Perfect color representation: Your computer monitor's display of colors may not be completely accurate.
                                • Exact product/service depiction: The website's portrayal of a product or service may not perfectly reflect its actual characteristics.

                                  13.5. Limited Liability

                                  We are not liable for:

                                  • Direct, indirect, incidental, special, consequential, or any other damages: This includes damages arising from your use of the website or its inability to use it, including materials, products, or services offered on the website or by third parties.
                                  • Losses or damages: This covers situations even if we were previously informed about the possibility of such losses.

                                    Additional limitations:

                                    We, along with our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors, will not be held responsible for:

                                    • Personal injury, health problems, illness, physical problems: This disclaimer extends to any issues arising from your use of the website or related services.
                                    • Financial losses: This includes lost profits, revenue, savings, data, replacement costs, or similar damages.
                                    • Claims: This covers claims based on contract, negligence, strict liability, or otherwise.

                                      Disclaimer:

                                      This limitation applies to your use of the services, products obtained through the services, and any content you encounter on the website. It includes:

                                      • Errors or omissions in content.
                                      • Losses or damages arising from using the service, content, or products posted, transmitted, or made available on the website.

                                        Medical Disclaimer:

                                        We are not liable for any advice, medical claims, statements, or other information provided on the website or through other forms of communication.

                                         

                                        16. Intellectual Property

                                        All content on the Website, including trademarks, copyrights, all original source code, databases, functionality, software, design, text, photographs, graphics, and other intellectual property rights, is the property of the Company or its third-party licensors. You may not copy, modify, distribute, or otherwise use any content without our prior written permission.

                                         

                                        17. Governing Law and Dispute Resolution

                                        Governing Law: These Terms and Conditions ("Terms") shall be governed by and construed in accordance with the laws of the European Union (EU).

                                        Dispute Resolution:

                                        • Attempt to Resolve Amicably: We encourage you to contact us first to seek a resolution to any disputes arising out of or relating to these Terms.
                                        • Litigation as Last Resort: If an amicable resolution cannot be reached, any such disputes shall be settled in the competent court of Slovenia.

                                           

                                          18. Contact Us

                                          If you have any questions or concerns regarding these Terms, please contact us at info@lunarto.com or fill in the Contact us form.

                                            Lunarto® SoyNatura Pillow

                                            Your Sleep. Uncompromised.

                                            Exceptional comfort & personalised support. Wake up refreshed every morning and be ready to conquer the world!

                                            Upgrade to Lunarto® now!

                                            I am ready!