Delivery and Returns
1. Shipping policy
Orders are typically processed within 1-3 business days and delivered within 4-14 business days, excluding unforeseen circumstances like natural phenomena.
We will notify you if delays occur and explore alternative options if possible.
Shipping costs and estimated delivery times will be displayed at checkout. You are responsible for any import duties or taxes applicable in your country.
2. Order Cancellation
You have the right to cancel your order until it has shipped from our warehouse. To request a cancellation, please contact our customer service team at info@lunarto.com.
3. Returns
You can initiate a return within 100 days of receiving your order.
To submit a return request:
Click the profile icon in the store's navigation, or click here.
- Log in to your account:
1.1. In the Email field, enter your email address, and then click Continue.
1.2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
1.3. Go back to the online store, and then enter a six-digit verification code.
- Click the order that you want to submit the return for.
- If your order has more than one item, then select the items that you want to return.
- Select a return reason and add a note for the store.
- Click Request return.
Once your return request is approved, you will receive an email with shipping instructions. After the product is returned, you receive a refund.
Please note:
- Only returns submitted through Return Request form and delivered to the specified return address will be accepted.
- The purchase price will be refunded within 14 days after the returned product is received at our facility.
- Refunds will be issued using the same payment method used for the original purchase, unless you explicitly request a different method by contacting us at info@lunarto.com.
- We reserve the right to withhold payment until the returned goods are received.
For further inquiries:
For more detailed information regarding the product return process, please contact our customer service team at info@lunarto.com or use Contact form below.

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